Work History

Endpoint Support Analyst
University at Buffalo
Apr. 2024 – Present

  • Bullet points TBD

IT Support Assistant – FWS
Florida State College at Jacksonville
Oct. 2021 – Apr. 2024

  • Provided technical support to end-users via phone, email, and in-person to troubleshoot and resolve hardware, software, and network issues.
    • Windows desktop and server troubleshooting.
      • Switch and cabling troubleshooting.
      • Dell AIO hardware troubleshooting (involved basic hardware replacement/swaps).
  • Configured and installed software applications and operating systems via SCCM, ensuring compatibility and security.
    • Setup and configured firewall rules that were applied, dependent on the AD group.
    • DeepFreeze was deployed and enabled on all computers listed under a certain subdomain.
  • Conducted user training to assist end-users in navigating software and hardware systems, both new and old.
  • Collaborated with cross-functional teams to identify and resolve technical issues relating to VDI and networking, and implement solutions.
  • Managed and maintained IT equipment such as laptops, desktops, printers, and switches, ensuring they were properly configured and maintained.
    • Used and monitored Labstats for resource usage across campus, both hardware and software.
  • Documented and tracked support requests using ServiceNow and Jira to ensure timely resolution.

Electronics Associate Senior
Lockheed Martin
Jun. 2019 – Jan. 2021

  • Fabricated, assembled, reworked, and repaired cable harnesses, CCAs, and electronic modules.
  • IPC class 3 certified in soldering, wire-wrap, composites, and connector assembly.
  • Identified assembly-related issues, contributing to smoother production workflows and improved product quality.
  • Collaborated with engineering teams to evaluate and recommend process improvements for enhanced product quality and efficiency.
  • Proficient in reading and interpreting complex engineering documents, including blueprint and MPPs.
  • Demonstrated ability to work independently with progressively decreasing guidance as expertise in classification and technical knowledge increased.

Walmart Inc.
Apr. 2015 – Feb. 2019
Department Manager – Pharmacy OTC

  • Analyzed data to identify trends, and collaborated with management to implement goals and KPIs.
  • Managed a small team of people with varying degrees of aptitudes and skills to achieve any goals set forth by myself and/or upper management.
  • Focused on meeting and supporting high standards of customer interaction and service.

Electronics Sales Associate

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